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Inspiration by email

Scroll through topics, pick inspiring hints. Drag them to the picture on the right and send.

Self-leadership

be open & curious
you only get what you communicate
focus on here & now
ask, don´t assume
listen actively
sum up
use positive formulations
keep it short and simple
take notes
perceive differences
clarify roles
ask about responsibilities
formulate your expectations
define outcomes
know your resources
seek space for development
recognize your feelings
acknowledge your current needs
find out & realize what triggers your emotions
plan time for yourself & time off

In touch with client

use “can” instead of “must & should”
name the reason & purpose of meeting
listen more & ask as well
show that you remember & know the client
adjust your arguments to client's needs
plan time & time contingency
talk about client's point of interest
clarify roles when cooperating with friends
ask about client's expectation & worries
offer options, let client choose
keep adequate eye contact
adjust your vocabulary
check understanding
guess client's need
do not assume, check instead
sum up & reflect what you've heard
smile, on the phone as well
close communication with clear agreement
you just get what you request and ask for
seek ways how to surprise your client

Giving feedback and coaching internally

get ready for the interview
stick to facts & observations
ask for the other's feedback & proposals
pay attention to your colleagues topics
be specific when speaking
focus on the behaviour & listen to the needs
agree on outcome into practice
provide space for self-assessment
you can only coach a person that wants to
speak of interest and influence areas
divide positive from negative feedback
empower others & speak of their strengths
focus on reality perception in coaching
follow what is important for the other first, then lead
formulate your request clearly, avoid “orders & musts”
try to understand what is happening - the process
realize what is your intention
check what is important for people to take responsibility
use notes & examples
tell your colleague what you expect

Leading teams

watch the body language
you can only control things and processes you perceive, what you don´t know about controls you
clearly define objectives of the meeting
trim/shorten your „narrative time“
address people in communication
recognize the feelings, fears and concerns of team members
state benefits, gains and advantages for your partner
I appreciate and recognize good work
see if you message got through and check your understanding by asking
separate positive feedback from negative feedback
keep eye contact
create atmosphere and watch the process
examine the needs of your colleagues
be specific, constructive and on time when providing feedback
ask your colleague for his input & suggestions
close meetings with a clear agreement
speak in a nutshell, state reasons & sum up
let people choose, if it's feasible for you
end meeting with a clear agreement
create informal space for your whole team

Selecting a new team member

work with all related documents
ask for interests & needs
lead the interview by asking & follow your goal
prepare structure in advance
check situations from practice
keep eye contact suitable for you
make notes
watch body language
use probing questions
check understanding
let the candidate speak for a while
provide the candidate with space for questions
speak of opportunities & threats
summarize
give the candidate information to decide
invite a future colleague of the candidate
agree on the next step
plan time for your decision-making
trust your intuition as well as your senses
get everything you need to decide

You & your activities in time

realize your personal & work priorities
argument in a concise way
check your work space for improvements
set what & when you want to & can delegate
delegate according to your colleague's skill level
name benefits for you & your team
use paper & electronic reminders
prepare your action plan with steps
decide what you can get rid of or postpone
plan time contingency
respect your time & time of others
provide others with information in order to decide
say what you want to gain
plan time off & time to relax
realize what influences your decision-making
work with the requirements for your position
ask colleagues & friends for feedback
state, what is important for you
express your goal & expected result
remember what you are good at & enjoy doing

Customer in your store

give your customer a reason to enter
welcome visitor with a greeting & smile
create positive atmosphere
pay attention to the words of customer
check, if you understand customer's request
notice customer's behaviour & react
listen for key words & use them in offer
avoid “educating” customers
reformulate what the client says
investigate customers's needs & interests
respond to his or her questions
offer solution if you have one
provide information or advice, if you don't have a solution
focus the conversation by asking
keep customer's attention
offer benefits of products, goods & service
inspire customer by adding information
respect customer's time perception & pace
invite the customer for a next visit
pay attention to small details

Towards agreement

be aware of your intention
realize what you want to gain
notice what is important for you – your needs
consider negotiation context
think of the roles of counterparts
perceive negotiation atmosphere
ask & check, do not assume
take the reality of the other into account
state reasons for your proposals
seek ways for mutual understanding
appreciate feelings as an information source
look for common ground – on the level of needs
exchange interpretation for facts
focus on things within your influence
pay attention to what influences you
notice whose interests & needs are on the table
trust that people can be accountable for themselves
you have an agreement when both are aware what they approved of
stay in the here & now to agree for the future

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