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Inspiration by email

Scroll through topics, pick inspiring hints. Drag them to the picture on the right and send.

Self-leadership
  • be open & curious
  • you only get what you communicate
  • focus on here & now
  • ask, don´t assume
  • listen actively
  • sum up
  • use positive formulations
  • keep it short and simple
  • take notes
  • perceive differences
  • clarify roles
  • ask about responsibilities
  • formulate your expectations
  • define outcomes
  • know your resources
  • seek space for development
  • recognize your feelings
  • acknowledge your current needs
  • find out & realize what triggers your emotions
  • plan time for yourself & time off
In touch with client
  • use “can” instead of “must & should”
  • name the reason & purpose of meeting
  • listen more & ask as well
  • show that you remember & know the client
  • adjust your arguments to client's needs
  • plan time & time contingency
  • talk about client's point of interest
  • clarify roles when cooperating with friends
  • ask about client's expectation & worries
  • offer options, let client choose
  • keep adequate eye contact
  • adjust your vocabulary
  • check understanding
  • guess client's need
  • do not assume, check instead
  • sum up & reflect what you've heard
  • smile, on the phone as well
  • close communication with clear agreement
  • you just get what you request and ask for
  • seek ways how to surprise your client
Giving feedback and coaching internally
  • get ready for the interview
  • stick to facts & observations
  • ask for the other's feedback & proposals
  • pay attention to your colleagues topics
  • be specific when speaking
  • focus on the behaviour & listen to the needs
  • agree on outcome into practice
  • provide space for self-assessment
  • you can only coach a person that wants to
  • speak of interest and influence areas
  • divide positive from negative feedback
  • empower others & speak of their strengths
  • focus on reality perception in coaching
  • follow what is important for the other first, then lead
  • formulate your request clearly, avoid “orders & musts”
  • try to understand what is happening - the process
  • realize what is your intention
  • check what is important for people to take responsibility
  • use notes & examples
  • tell your colleague what you expect
Leading teams
  • watch the body language
  • you can only control things and processes you perceive, what you don´t know about controls you
  • clearly define objectives of the meeting
  • trim/shorten your „narrative time“
  • address people in communication
  • recognize the feelings, fears and concerns of team members
  • state benefits, gains and advantages for your partner
  • I appreciate and recognize good work
  • see if you message got through and check your understanding by asking
  • separate positive feedback from negative feedback
  • keep eye contact
  • create atmosphere and watch the process
  • examine the needs of your colleagues
  • be specific, constructive and on time when providing feedback
  • ask your colleague for his input & suggestions
  • close meetings with a clear agreement
  • speak in a nutshell, state reasons & sum up
  • let people choose, if it's feasible for you
  • end meeting with a clear agreement
  • create informal space for your whole team
Selecting a new team member
  • work with all related documents
  • ask for interests & needs
  • lead the interview by asking & follow your goal
  • prepare structure in advance
  • check situations from practice
  • keep eye contact suitable for you
  • make notes
  • watch body language
  • use probing questions
  • check understanding
  • let the candidate speak for a while
  • provide the candidate with space for questions
  • speak of opportunities & threats
  • summarize
  • give the candidate information to decide
  • invite a future colleague of the candidate
  • agree on the next step
  • plan time for your decision-making
  • trust your intuition as well as your senses
  • get everything you need to decide
You & your activities in time
  • realize your personal & work priorities
  • argument in a concise way
  • check your work space for improvements
  • set what & when you want to & can delegate
  • delegate according to your colleague's skill level
  • name benefits for you & your team
  • use paper & electronic reminders
  • prepare your action plan with steps
  • decide what you can get rid of or postpone
  • plan time contingency
  • respect your time & time of others
  • provide others with information in order to decide
  • say what you want to gain
  • plan time off & time to relax
  • realize what influences your decision-making
  • work with the requirements for your position
  • ask colleagues & friends for feedback
  • state, what is important for you
  • express your goal & expected result
  • remember what you are good at & enjoy doing
Customer in your store
  • give your customer a reason to enter
  • welcome visitor with a greeting & smile
  • create positive atmosphere
  • pay attention to the words of customer
  • check, if you understand customer's request
  • notice customer's behaviour & react
  • listen for key words & use them in offer
  • avoid “educating” customers
  • reformulate what the client says
  • investigate customers's needs & interests
  • respond to his or her questions
  • offer solution if you have one
  • provide information or advice, if you don't have a solution
  • focus the conversation by asking
  • keep customer's attention
  • offer benefits of products, goods & service
  • inspire customer by adding information
  • respect customer's time perception & pace
  • invite the customer for a next visit
  • pay attention to small details
Towards agreement
  • be aware of your intention
  • realize what you want to gain
  • notice what is important for you – your needs
  • consider negotiation context
  • think of the roles of counterparts
  • perceive negotiation atmosphere
  • ask & check, do not assume
  • take the reality of the other into account
  • state reasons for your proposals
  • seek ways for mutual understanding
  • appreciate feelings as an information source
  • look for common ground – on the level of needs
  • exchange interpretation for facts
  • focus on things within your influence
  • pay attention to what influences you
  • notice whose interests & needs are on the table
  • trust that people can be accountable for themselves
  • you have an agreement when both are aware what they approved of
  • stay in the here & now to agree for the future

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